SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancel
ed until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Patent Sports (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://patentsports.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Love it !!!!!
The option of free shipping is everything. Amazing customer service. exactly as described.
Good quality and fast delivery. Recommend this store.
reviews are great, so I risked to order from this shop. Fortunately quality was really good + it arrived before the deadline.
well costs every single cent i paid. fine and cool
deserves 5 stars!
I'm truly happy with the purchase, it offers good value for money
Fast and perfect!
Recommend this . quality really good!
I got my parcel and i am so happy with my belt .it look exactly as the picture will order again next time.
Love it so much although it was hard to get into it the first time, now I’ve been wearing it everyday it fits me well. I’ve began to notice a small difference in my waist. If you’ve been hesitating to purchase this, this is your sign to buy it you won’t regret it.
Fast shipping, arrived in Nigeria in a month. As described by store. I recommend
if you’re considering between this belt and more expensive instagram belts with the same design (example: jsculpt, what waist, keyshia kaior, and sweet sweat) i recommend all my ladies get THIS belt! quality is up to par, snatches you in, yet you can still breathe and move in it! i will be ordering again
Love it it’s my second time ordering and feeling great
Delivery was as expected - about 3wks from order. I took an XS for my 26in / 66cm waist. A little hard to zip up at the start, but once worn it is comfortable. Have only fit to make sure the size is correct, have not worn it for long.
fast delivery , came in less than a month, this my second order, ordered a small but it was too tight so gave it to my younger sis, ordered a medium now, it's a bit tight , wish I had ordered a large but since am on a weight loss program now, I want my waist to shrink more...I know with time it will loosen up. this is perfect and the quality is superpower
Omg just got my waist trainer today and I’m already in love with it. The shipping process is topnotch. Seller communication is on point. I wasn’t sure on what size to get so I asked the store for help and I was advice to go with a medium and I’m happy I took it. Even though it a little bit too tight but it’s okay. I rather have it that way than too big. I definitely can’t wait to use it and will upload pictures of a before and after. Thank you so much seller, I truly appreciate your help and in love with my trainer
Product is very accurate. Shipping only took 7 days it was very fast. And I am very pleased. Product is true to the description .
The best would recommend!!! I am going to buy a second one. It takes getting use to if never work a trainer before but does the job and is easy to wear for hours.
10☆ really good material and tick latex one of the best I purchased from aliexpress and excellent communication...nice buyer...definitely I will order another one in 2 week...neoprene waist
Love it! Size 12 in bottoms. 34 in a half inch waist with lots of hips & a butt. Got a large. Tight but not worth going up a size when losing weight. No communication but none needed. Received quickly. Second time ordering with them. Other waist trainer is the one with all hooks. Love them both!
187 5’5 and I ordered and XL fits perfectly! Came super fast