SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancel
ed until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Patent Sports (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://patentsports.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Canadian Dollar (CA$)
Euro (€)
US Dollar ($)
Everything works perfectly. I had to dig a little with the settings and sync with DA to write into the smartphone.
I order the fourth bracelet, everything works without complaints! Super quality for such a price
Arrived quickly, in the Penza region in 17 days, with the store did not communicate, correspond to the description, the bracelet was delivered to the Post Office after notification
Big One! Good quality! Everything works! I recommend store! The clock has reached 25 days! I checked everything, everything works!
All came more thanks but not yet checked put on charging
The order came completely as in the description, and two weeks earlier!!! Thank you very much to the store. For such money, a cool gadget. I will check how much keeps charging and add.
The order came completely as in the description, and two weeks earlier!!! Thank you very much to the store. For such money, a cool gadget. I will check how much keeps charging and add.
The store was very fair. first package lost, and he send second one. product is very nice quality all my family got this.
The bracelet is about half a month. The description corresponds to reality. The box is a little wrinkled, but the bracelet is intact. The complete set. Thank you! !! !!
The watch is excellent everything works, but there is a nuance, the pressure does not show correctly everything lies, the rest is fine, but I took it for calls, for such money you can order.
The watch is excellent everything works, but there is a nuance, the pressure does not show correctly everything lies, the rest is fine, but I took it for calls, for such money you can order.
Perfect fits well, works well, love it. Quick delivery too.
Ok!
Received quickly super Not yet tested
Very good
Very good
Delivery to Rostov Region 2 weeks, came charged, to the phone connected quickly, later add feedback, we will test
Everything came, even faster than the declared time. A little crumpled box, but everything inside is whole.
Great bracelet. All functions work. SMS and incoming calls shows, the alarm clock vibrates well. Arrived in 12 days, quickly. The store is perfectly shipped quickly.
The clock came super fast delivery, the clock is charged, everything is fine, later I will write at work. I recommend the store.
The watch came in 14 days, the store sent out quickly, packing in the doll and everything, the box wrinkled, but the goods are not damaged
Very satisfied with the store, the watch correspond to the description, the delivery is very fast
Everything works. To obtain more accurate results based on the amendment. You need to measure the pressure in the clinic. And tracker to help!
The goods came with a slight delay, the box was slightly wrinkled during transportation. The goods themselves came in safety and security. Thanks to the store.
The clock is great! Important! Without the program on the phone you can not put time, but the barcode program on the passport can be downloaded for free! Come quickly! I recommend to everyone!