SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancel
ed until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Patent Sports (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://patentsports.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Love love loooooooove them! Fits perfectly even thought the order took very long... I might order more if there is more verity
Thank you store!!! The costume is chic! Cloth is dense! At OG 86 T 70 OB 94 Sat perfectly! The fabric stretches well! Color live a little different more dark pink, but also very beautiful!!! I advise! From this costume, everyone is delighted!
Super suit. The material is good and the color is accurate. I ordered resins exactly my size
Product came right!! Ordered size l both parties. 155 tall 60 kilos. Was perfect for the fabric is thick and tight! Was in doubt between M and L, then decided for size L. Product arrived today 31 March made the request on 13 Feb.
Happened to Poland in niecały week: Z quality Great best zkaup on Ali
Arrived in 20 days fabulous. Unique flaw the color is a little less on that from the picture is color wine grape/Bordeaux. Anyhow is fine.
Arrived in 20 days fabulous. Unique flaw the color is a little less on that from the picture is color wine grape/Bordeaux. Anyhow is fine.
Super. So much I podobają that zamówiłam even two.
It is very beautiful :)
It is very beautiful :)
Absolutely love these! The top runs a bit big on me but I’m the one to blame, I should’ve checked the measurements before ordering. I’ll definitely order new colours in the future! I ordered both the lilac and burgundy one but I have to admit this one’s colour is my fave. Top and bottom seem to be a slightly different colour but it’s not really noticeable.
Super quality. Fast delivery. Zamówiłam size M I 167cm tall and 58kg size is perfect.
Super quality. Fast delivery. Zamówiłam size M I 167cm tall and 58kg size is perfect.
Great product, love it will buy more soon
Very good quality. Recommend!
Very good quality. Recommend!
Product bardzi quickly came. Zamówiłam size L I 170 growth is perfect. The quality is very good. Material has cool cut-outs. Leggings are with high-waisted. Recommend!
Product bardzi quickly came. Zamówiłam size L I 170 growth is perfect. The quality is very good. Material has cool cut-outs. Leggings are with high-waisted. Recommend!
good quality
good quality
The outfit I stay small but the store gave me back the money, the very good material a pity I can't wear it
Good quality and very comfortable. Size M fits perfectly to 38, the top equal too tight but well for 1.70 cm height and 60 kg. i'll buy again
I bought 2 sets - green and lila. I'm very satisfied, it fits perfectly (i usually wear S/M and here i ordered M) and it came before i expected!
Dress is super beautiful color, material OK, very well in it ćwiczy, I wear size M and such zamówiłam, fits perfectly
An excellent suit, the color is more crimson than red, I taught in pyaterochki, very quickly and conveniently) the suit does not shine through, stretches well, in the top of the cup, I have not tried it yet, but necessarily) at its 44 took M, sat perfectly, height 170